The delivery time depends on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days, and shipping times range from 3-7 days domestically and 7-14 days internationally.

We offer a hassle-free 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please note that items must be in their original condition with tags attached.

Yes, we offer customization services for select products. Please contact our customer support team to discuss your requirements and get a quote.

Yes, the majority of our products are handmade by skilled artisans who take pride in their craft. Each item is carefully crafted with attention to detail and quality.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

We strive to source materials responsibly and prioritize eco-friendly practices wherever possible. Many of our products are made from sustainable materials and we are committed to reducing our environmental impact.

You can reach our customer support team via email at infor@SereniCraft.lk or through our contact form on the website. We strive to respond to all inquiries within 24 hours.